Dax Health Care Solutions LLC
Dax Health Care Solutions LLC sends text messages to patients of the medical practices that use its Vantage platform. This page explains what those messages are, how you agree to receive them, and how to stop.
The numbers we text from
Your practice texts you from its own local 10-digit number, and the practice is named in every message. Save that number to your contacts so you recognise it — you can reply to it directly.
For help with messaging you can also call (904) 526-7644 (+1 904 526 7644), the Dax Health Care Solutions messaging support line.
What we send
- Appointment reminders, confirmations and changes.
- Links to choose or confirm an appointment time.
- Care coordination and follow-up from your care team.
- Service notifications about your care at the practice.
Some messages ask you to reply with a keyword — for example, C to confirm an appointment. The message tells you which keyword to use.
We do not send marketing or promotional messages. We never sell or share your mobile number with third parties for their own marketing.
How you agree to receive them
You can agree in either of these ways:
- At your practice. When you register or check in, staff ask whether you would like text messages about your care. Your answer is recorded against your record with the date and the staff member who recorded it.
- By text. Reply START, YES or UNSTOP to a message from your practice’s number.
Agreeing to text messages is not a condition of receiving care, and you can change your mind at any time.
Frequency and cost
Message frequency varies — it depends on your appointments and your care team. Message and data rates may apply, charged by your mobile carrier. Dax Health Care Solutions LLC does not charge you for these messages.
Stopping messages
Reply STOP to any message to stop immediately. CANCEL, QUIT, OPTOUT, UNSUBSCRIBE, STOPALL, REVOKE and END also work. You will receive one confirmation and then nothing further. Reply START to start again.
You can also stop messages by calling (904) 526-7644, by emailing info@daxhealthcaresolutions.com, or by asking your practice directly.
Getting help
Reply HELP or INFO to any message, call (904) 526-7644, email info@daxhealthcaresolutions.com, or contact your practice directly. Carriers are not liable for delayed or undelivered messages.
Your privacy
Messages may say that you have an appointment or a message waiting; we keep clinical detail out of them. Your information is handled under our privacy policy and terms, and under applicable health privacy law, including HIPAA.
Supported carriers include AT&T, Verizon, T-Mobile, US Cellular, Boost, Cricket, MetroPCS and others. Carrier support may change without notice.